Nicolas - Data Analyst and Project Coordinator with expertise in Data Management and Customer Satisfaction

Bogotá, Bogota D.C., Colombiaen

Led the design and structuring of an unstructured HR database, improving data accessibility and usability using Power BI and Python.

Administered and ensured accuracy of the PORS database, developing strategic indicators to enhance client retention and satisfaction.

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Summary

Versatile data professional experienced in data analysis, database design, and project coordination. Skilled in leveraging digital tools to improve processes, enhance client satisfaction, and drive strategic initiatives.

Key Achievements

Utilized digital tools to analyze banking information, improving client service and identifying patterns for better decision-making.
Coordinated over 80 projects across various sectors, demonstrating strong organizational and leadership skills.

Skills

Data Analysis & VisualizationAdvanced

Expertise in Python, Power BI, and SQL for data analysis, visualization, and deriving actionable insights.

Data Management & Database DesignAdvanced

Proficient in data cleaning, ETL processes, and designing scalable databases for strategic applications.

Project CoordinationAdvanced

Experienced in managing multiple projects, coordinating teams, and ensuring timely delivery of objectives.

Customer Service & CommunicationIntermediate

Skilled in empathetic communication and client-focused solutions to enhance satisfaction and loyalty.

Experience

Sales Agent

TNT solutions

Managed and analyzed banking information with accuracy, utilizing digital tools to identify patterns and improve client service., Applied linguistic and empathy-based communication techniques to overcome barriers and resolve customer issues effectively., Provided expert assistance to clients, ensuring quality communication and reliable customer support.

Customer Service Agent

Atento Colombia

2024 - 2025

Led the design and structuring of an unstructured database for the Human Resources department., Utilized Power BI and Python (ETL) to solve complex challenges involving large data sets., Delivered actionable insights to management, supporting strategic decision-making.

Data Analyst / Project Coordinator

EDUCAMAS

2023 - 2024

Administered the PORS database, ensuring data accuracy and accessibility., Designed performance indicators and strategic initiatives focused on client retention and satisfaction., Coordinated over 80 projects, ensuring compliance with service standards and client satisfaction during the post-sales stage.