Experienced professional with a background in hospitality reservation management and customer service across tech and travel sectors, skilled in personalized client interactions and data management.
Utilized SAP HANA for reservations, quotes, contracts, and availability management in the hospitality industry.
Provided personalized and detailed customer interactions through calls, chats, and emails for hospitality and tech companies.
Applied interpersonal communication, leadership, and training skills in various customer-facing roles.
Engaged clients through sales calls and retention strategies to support customer loyalty and satisfaction.
Managed customer data, inventory, and billing information across multiple platforms for optimized service delivery.
Minor hotels
Management of reservation centre with group segment for Leisure and Business., Reservations management with the SAP HANA application, quotes, contracts, European and Asian customers customer traceability, scheduling management, availability of hotel chains.
Booking.com
Personalized customer service with hotel reservations, date changes, modifications, refunds, information brokerage and detailed record of interactions., Chats, Emails y inbound and outbound calls
McAfee
Personalized sales and retentions service, data registration, inventory control, billing control, customer service, Inbound outbound call
Bachelor
Microenterprise Technical Baccalaureate
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