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Nico
Reservation and Customer Service Specialist with diverse experience in hospitality and tech sectors
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Competencies
Utilized SAP HANA for reservations, quotes, contracts, and availability management in the hospitality industry.
Provided personalized and detailed customer interactions through calls, chats, and emails for hospitality and tech companies.
Applied interpersonal communication, leadership, and training skills in various customer-facing roles.
Engaged clients through sales calls and retention strategies to support customer loyalty and satisfaction.
Managed customer data, inventory, and billing information across multiple platforms for optimized service delivery.
Education
Languages
Summary
Experienced professional with a background in hospitality reservation management and customer service across tech and travel sectors, skilled in personalized client interactions and data management.
Key Achievements
- Managed reservation operations, including group segments and hotel availability, at Minor Hotels using SAP HANA.
- Provided personalized customer service and handled inquiries, modifications, refunds, and detailed interaction records at Booking.com.
- Delivered sales and retention services, managed data registration, and maintained inventory and billing control at McAfee.
Experience
Role:Cro
Management of reservation centre with group segment for Leisure and Business., Reservations management with the SAP HANA application, quotes, contracts, European and Asian customers customer traceability, scheduling management, availability of hotel chains.
Phone associate Cx
Personalized customer service with hotel reservations, date changes, modifications, refunds, information brokerage and detailed record of interactions., Chats, Emails y inbound and outbound calls
Phone associate CX
Personalized sales and retentions service, data registration, inventory control, billing control, customer service, Inbound outbound call