Nicolas - Remote Dispatcher with 5+ years of logistics and customer support expertise

Applied in logistics environments to monitor freight conditions and locations.

Managed operational activities including scheduling, route adjustments, and incident handling.

Provided bilingual assistance via phone and email for sales, issue resolution, and support.

Utilized cargo software, TMS, and email systems for operational efficiency.

Real-time tracking and temperature monitoring of reefer loads., Direct communication with drivers and dispatchers to confirm locations and ETAs., Send emails to update, change, or alert about load status., Use of cargo software to advise, get agreement, and solve issues.

Telephone assistance in sales and customer service., Track orders and manage sensitive data from customers., Issue resolution and escalations.

Provide bilingual (English/Spanish) phone support to U.S. Based customers., Resolve issues under pressure while maintaining high customer satisfaction., Coordinate internally to ensure timely and accurate case resolution.

Coordinate daily dispatch operations and monitor drivers in real time using TMS, tracking and logistics systems., Maintain clear and consistent communication across the supply chain., Handle operational incidents, delays, and route changes efficiently., Schedule appointments, manage overweight...