Nicolas - Virtual Executive Assistant with 5+ years in client coordination and project support

Bogotá, Bogota D.C., ColombiaRemoteen

Optimized technician routes and managed client records, enhancing operational efficiency at ColfFix.

Maintained a high client satisfaction rate, consistently exceeding performance benchmarks at Macy’s and Capital One.

Published on CazVidOpen to remote

Summary

Detail-oriented professional with over 5 years of experience supporting clients, managing schedules, and optimizing operational workflows using CRM tools, analytics, and communication skills. Excels in fast-paced environments and delivering high-quality service.

Key Achievements

Supervised inventory control and reporting, reducing stock discrepancies and improving supply chain accuracy at Truvant.

Skills

Customer SupportAdvanced

Provided technical and customer service support via phone and online platforms across multiple organizations.

CRM & Ticketing SystemsIntermediate

Utilized Housecall Pro, Macy’s portal, and internal ticketing systems for client and service management.

Data Management & ReportingAdvanced

Generated daily reports and maintained accurate records using Google Sheets, Drive, and Excel.

Communication & Interpersonal SkillsExpert

Demonstrated strong communication, empathy, and problem-solving in client and team interactions.

Experience

Virtual Executive Assistant

ColfFix

Mar 2024 - Nov 2025

Coordinate client appointments via phone, SMS, and email using Housecall Pro (CRM)., Optimize daily technician routes based on service location and job priority., Generate and organize daily job reports using Google Sheets and Drive tools., Manage client collections and follow-ups through outbound...

Customer Service Agent

Macy’s / Concentrix

Sep 2023 - Mar 2024

Provided support to customers regarding orders, returns, and issue resolution via phone and online platforms., Collaborated with internal departments to solve escalated cases and deliver high-quality service., Managed support cases through internal systems and Macy’s company portal., Consistently...

Customer Service Agent

Capital One / Teleperformance

Dec 2022 - Jul 2023

Handled cases related to fraudulent transactions, card theft, cancellations, and payment disputes., Collaborated with internal departments and external entities, including banks and legal teams, to resolve investigations., Accessed and managed confidential client information following strict...