Nicole - Project Manager with 5 years of overseeing software development projects

Heredia, Heredia Province, Costa Ricaen

Led multiple software projects from inception to completion, ensuring timely delivery

Coordinated cross-functional teams including developers, designers, and stakeholders

Published on CazVid

Summary

Experienced project manager specializing in software development with a proven track record of delivering projects on time and within scope.

Key Achievements

Developed project plans, timelines, and resource allocations to optimize workflows

Skills

Project ManagementAvanzado

Managed project scopes, schedules, and team coordination to deliver software solutions.

Agile MethodologiesIntermedio

Applied Scrum and Kanban frameworks to improve project flexibility and team collaboration.

Stakeholder CommunicationIntermedio

Facilitated communication between technical teams and clients to align project goals.

Resource PlanningIntermedio

Optimized resource allocation to maximize productivity across multiple projects.

Experience

Customer Service Representative

COVID Resource Center

Answered calls of human resources in a covid resource center, Helped people while they had covid, Investigated, approved and canceled cases, Sent emails to the employees while they had COVID

Customer Service Representative

Generac Power Systems and ADT

Answered inbound and outbound calls for troubleshooting and customer service, Helped people with issues, Performed back office tasks in troubleshooting and security

Customer Service Specialist

Universal Aviation

Provided customer services upon the aircraft's arrival in the country, Assisted clients with all necessary arrangements during their stay, Ensured a smooth departure process, coordinating every detail to meet their needs