This is my profileContact via CazVidNicole
Customer Service Team Lead with Leadership & Communication Expertise
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided high-quality customer support, resolving issues and maintaining client satisfaction.
CommunicationAdvanced
Effectively conveyed information across teams and clients, facilitating smooth operations.
OrganizationAdvanced
Managed multiple responsibilities and maintained structured workflows in various roles.
LeadershipIntermediate
Supervised team activities and guided colleagues in customer service settings.
Education
Bussines administration
Galileo University
Completed 2022
Summary
Experienced professional with a strong background in customer service, team leadership, and operational support across diverse settings, including government and corporate roles.
Key Achievements
- Led customer service initiatives improving team communication and organization at Hunter Warfield
- Supported US Embassy operations as a Consular Assistant at USAID, handling sensitive information and assisting with consular tasks
- Managed billing processes efficiently as a Billing Representative at Aegis, ensuring accuracy and customer satisfaction
Experience
Team Lead
Hunter Warfield
2022 - actual
Consular assistant
USAID
2021 - 2022
Billing Representative
Aegis
2019 - 2021
Skills
Customer ServiceCommunicationOrganizationLeadership
Published on CazVid - May 17, 2026