This is my profileContact via CazVidNicole
Outbound Agent
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Competencies
Exceptional ability to manage customer interactions across chat, email, and voice channels, ensuring positive experiences.
Proven success in making sales and promoting products, consistently meeting or exceeding targets.
Strong verbal and written communication skills, adept at resolving issues and building rapport with customers.
Skilled in diagnosing and resolving diverse customer issues related to utilities, finance, and service disruptions.
Education
Languages
Summary
Dedicated customer service specialist with extensive experience in B2B and B2C environments. Skilled in communication, problem-solving, and sales, committed to delivering exceptional support and building customer loyalty.
Key Achievements
- Consistently achieved sales targets as an Outbound Agent at CCI and TALKSURE-Multichoice
- Provided multi-channel customer support, resolving complex issues in finance and utility services
- Enhanced customer satisfaction through effective communication and problem-solving at Capabilty-Instacart and Webhelp Amazon
- Handled diverse customer inquiries, improving service efficiency and customer loyalty
Experience
Outbound Agent
Make sales
Outbound Agent
customer service SME (chat,emails,voice)
customer service representative
customer service
Gas and Electricity problem solving. helping customers with finance assistance. Pre payment service