Experienced in managing multidisciplinary teams, performance analysis, and customer service across digital platforms. Skilled in leadership, technical content creation, and process improvement.
Supervised and developed teams across content moderation and customer service roles.
Created reports and tracked KPIs to monitor operational efficiency.
Handled customer interactions in diverse channels and languages, resolving technical and commercial requests.
Proficient in Canva, CapCut, Adobe Premiere, and audio/video editing for content purposes.
Meta (Content Moderation)
Management and development of multidisciplinary work teams, Creation and analysis of performance reports, KPI and key metric tracking and updates, Daily coaching sessions and individual feedback, Facilitation of knowledge reinforcement sessions, Root cause analysis (RCA) for operational...
Teleperformance
Customer service in English and Spanish, Effective resolution of technical and commercial requests, Multichannel management (chat, phone, email), Technical support and customer service on digital platforms, Conflict resolution and results-oriented approach
IGT Solutions
Sitel
Onboarding and training of new restaurants on the app, Training on platform usage and service standards, Direct communication with strategic partners
Social Communication and Journalism
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Trained new restaurants and staff on app usage and service standards.
