This is my profileContact via CazVidNicolas
Professional Internship
Contact
Competencies
Handled customer inquiries, resolved cases, and provided support across healthcare and technology sectors.
Developed web articles and provided event coverage, supporting university community engagement.
Offered bilingual technical assistance, guidance, and device troubleshooting for a technology brand.
Managed in-store sales, customer service, and product handling during peak seasonal sales periods.
Proficient in Adobe Audition, Premiere, Photoshop, and Illustrator for multimedia content creation.
Education
Languages
Summary
Dedicated professional with over 4 years of experience in customer service, technical support, content creation, and digital media. Skilled in client engagement, troubleshooting, and multimedia tools, with a strong ability to adapt across industries including healthcare, tech, and education.
Key Achievements
- Supported university community through web articles and event coverage during internship at La Salle University.
- Provided technical support and troubleshooting for premium technology brand, enhancing tech proficiency.
- Managed customer inquiries and scheduled appointments, ensuring smooth communication in health insurance services.
Experience
Professional Internship
Creation of web articles and event coverage., Support for the university’s community managers.
Customer Service Agent
Customer service and appointment scheduling support for U.S. medical insurance network., Case and incident resolution.
Customer Service Agent
Bilingual Level I technical support for premium technology brand., Case and incident resolution., Guidance and training in the use of technological devices.
Seasonal Sales Associate
In-store customer service., Product management and commission-based sales during peak season.