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Nikki
Contact
Competencies
Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Adobe Illustrator.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Problem solving.
Education
Summary
Professional profile
Experience
Barista
Managing the Coffee Shop. Preparing Hot and Cold Beverages for Customers. Till Operation. Stock Taking. Cleaning and Housekeeping
Customer Service Agent (New Accounts)
Managing Customers Account. Opening New Credit Card Accounts. Increasing Credit Limits. Resolving Credit Card Queries.
Sales Team Leader
Recruit and train sales agents to sell MTB products in Live Coverage areas.. Generate statistics on sales volumes of each Sales agent to calculate averages.. Plan and execute marketing around the centres, spaza shops and schools etc.. Monitor agents’ sales activities on a daily basis. Monitor agents’ performance on daily basis.. Report agents’ sales daily at the end of the work-day. Establish sales averages.. Establish what additional guidance and training is needed for each agent in need.. Document reason for client rejection of product. Be available to assist all agents throughout the day.. Send daily report of each area to Simo by close of business. Follow up on target status.. Drive and motivate agents.. Request promotional apparel (If necessary)
Customer Service Agent
Managing Subscribers Account.. Handling Inbound and Outbound queries... Handling Agents Escalations, Contract activations and Upgrades.. Updating Agents on Unmet Matrics.. Daily strategy on how to meet FCR.. Leading Team meetings.
Senior Associate Ops
Managing Subscribers Account.. Handling Inbound and Outbound queries... Handling Agents Escalations, Contract activations and Upgrades.. Updating Agents on Unmet Matrics.. Daily strategy on how to meet FCR.. Leading Team meetings.