Experienced in production supervision, assembly, and customer service within electronics and support roles, leveraging strong teamwork and problem-solving skills.
Applied team collaboration skills to coordinate production and customer support activities.
Resolved customer complaints, device issues, and process challenges efficiently.
Assisted supervisors and supervised assembly and customer service teams.
Handled inquiries, troubleshooting, and complaint resolution for diverse customers.
L3 comunicaciones Costa Rica
Coordinate production and final assembly of product for export., Participate as an interpreter during personal training (English to Spanish)., Support internal and external customers, resolving complaints and corrective actions by e-mail.
Foundever
Provide equipment and App Troubleshooting to SimpliSafe customers., Track orders., Process returns and replacement of devices., Answer customer inquiries about policies, warranty and installation of equipment, App and system usage, among others., Collaborate solving CS2U issues., Appointment setter for the App Folio account., Supervise and assist an AI chat bot in order to address prospect’s inquiries related to properties rent., Audit written and voice leads received and classified them as spam or potential prospect.
L3 comunicaciones Costa Rica
Assist the supervisor throughout the assembly and export process., Read and interpret prints and procedures in English.
L3 comunicaciones Costa Rica
Diploma
Diploma
High School Educational Diploma
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Gained experience as an internal auditor, ensuring quality standards compliance.
Manual assembly of electronic components using tweezers and adhesives., Manual soldering, marking and labeling, manual bonding.
