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nitin
Process Associate
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Competencies
Experienced in merchant onboarding, sales targets, and promoting digital payment solutions.
Skilled in managing digital banking processes, validation, and SLA compliance.
Supervised security operations, ensuring safety, attendance, and operational checks.
Handled customer inquiries and complaints efficiently, maintaining client satisfaction.
Education
Languages
Summary
nitin brings over two decades of expertise in sales, digital banking processes, and security operations. Proven track record in merchant onboarding, process optimization, and maintaining high safety standards across diverse roles.
Key Achievements
- Onboarded numerous merchants for Paytm, enhancing digital payment adoption and sales.
- Managed digital process operations in banking, ensuring compliance and SLA adherence.
- Handled customer complaints and audits, improving service quality and operational efficiency.
- Supervised security operations, optimizing guard performance and ensuring safety protocols.
Experience
Sales Executive
Target-based work., Daily gate meeting attendance., QR trade with merchants., Point of Sale (POS) Paytm machine delivery and new merchant onboarding., Gold SIP sales, personal loan, and business sales to merchants.
Senior Process Associate
Digital process operation project in the Banking domain., Payment validation process and transfer., Document validation, mandate checks, escalating client chats, and SLA completion., Audited company mandates, signatures, and checked account and insolvency accounts., One month training in personal and canary (Pcodd).
Anusevak
Letter dispatch and maintenance of daily letter delivery., Attended office calls regarding theft and supply faults, received written customer complaints, and handled complaint phone calls., Vigilance helpline control room official letter dispatch and reception, faxing letters to all districts.
Supervisor
Checked security attendance and gate scanning by guards, and conducted patrols., Coordinated with guards., Performed normal checks on CCTV activity, monitored guard work, and assisted customers/house owners with online product supply and other requirements.