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Virtual Assistant with 8+ years in administrative and customer support roles
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Competencies
Proven ability to provide high-quality assistance via chat, email, and phone, ensuring client satisfaction.
Experienced in database management, data entry, and document organization across various roles.
Skilled in scheduling, correspondence, file management, and office coordination to optimize workflows.
Competent in MS Office, AutoCAD, Autodesk Inventor, and medical software like AthenaHealth.
Education
Languages
Summary
Dedicated virtual assistant with over 8 years of experience in customer support, data management, and administrative roles across diverse industries, including healthcare and e-commerce. Committed to delivering efficient, organized, and client-focused solutions.
Key Achievements
- Streamlined appointment scheduling processes at MedVA, improving efficiency for a leading Gastroenterology Institute
- Managed diverse client support tasks across multiple virtual platforms, enhancing customer satisfaction
- Maintained accurate data entry and database management during internship, supporting e-commerce operations
- Handled administrative and accounting responsibilities at Hostal Las Puertas, contributing to smooth office operations
Experience
Receptionist
Handled office orders, mail orders, assisted with administrative tasks and data entry and some accounting responsibilities.. Provided information and assistance to visitors, addressing inquiries promptly.. Manage multiple tasks simultaneously, and solve problems quickly and efficiently.
Administrative Assistant
Maintained and organized filing systems while managed incoming and outgoing correspondence.. Coordinated office supplies and inventory management.. Provided excellent customer service to clients, addressing their inquiries and selling products.
Internship as a Project/Product Analyst
Database management.. Upload products to the e-commerce digital sales platform "Mercandu".
Virtual Assistant
Provided support for different clients in different areas like data management, finding leads, solving email tickets, accounting balance, data entry and customer support via chat, email and call.. Managed complex calendars, providing administrative support to senior executives.. Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
Medical Virtual Receptionist
Scheduled appointments for new and old patients at a prestigious Gastroenterology Institute.. Organized and entered documents to AthenaHealth Medical Software regarding referrals received from primary providers.. Managed data entry for new patient registration process.. Managed full calendar of upcoming weeks for patients appointments.. Used bilingual skills frequently because of large number of spanish-speaking patients.