This is my profileContact via CazVidNkanyiso
Call centre agent ( Customer Service)
Contact
Durban, KwaZulu-Natal, South Africa
Available on CazVid
Competencies
Interpersonal SkillsAdvanced
Utilized effective communication and empathy to assist customers in banking and insurance sectors.
Active ListeningAdvanced
Applied active listening techniques to understand customer needs and provide appropriate solutions.
Time ManagementIntermediate
Managed multiple customer interactions efficiently within call center environments.
Computer SkillsAdvanced
Proficient in MS Word, Excel, and PowerPoint for documentation and reporting tasks.
Banking SkillsIntermediate
Applied banking knowledge to support customer inquiries in a financial services context.
Education
Bachelors Degree
DUT
2021
NQF7
UKZN
2024
Summary
Dedicated customer service specialist with experience in banking and insurance call centers, skilled in communication, problem-solving, and client support.
Key Achievements
- Provided customer support at Nedbank Contact Centre and Nutun Call Centre, handling inquiries and resolving issues
- Gained expertise in banking and insurance customer service operations
- Developed strong interpersonal, communication, and active listening skills through call center roles
Experience
Call centre agent ( Customer Service)
NEDBANK CONTACT CENTRE
2022-06-01 - 2025-05-29
Customer service
Nutun Call centre (UK insurance)
2021-06-01 - 2022-04-30
Skills
Interpersonal SkillsActive ListeningTime ManagementComputer SkillsBanking Skills
Published on CazVid - May 17, 2026