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Data Analyst with 5+ years in sales, quality assurance & process optimization
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Competencies
Applied Excel, Google Sheets, and NetSuite to generate reports, analyze sales, and optimize processes.
Performed customer outreach, appointment setting, and campaign management to support sales goals.
Created workflows, control charts, and dashboards to monitor KPIs and ensure quality standards.
Streamlined reporting and order processing workflows to improve operational efficiency.
Provided technical support, retention, and communication with clients across multiple roles.
Education
Languages
Summary
Experienced in data analysis, sales, and quality assurance across diverse industries. Skilled at process optimization, client communication, and performance management.
Key Achievements
- Managed order entry and inventory updates for Great Bay Home, improving reporting accuracy
- Led and optimized sales and lead generation processes at Grindstone Sales Support Experts
- Developed quality control tools and dashboards at Concentrix to measure KPIs and identify fraud
Experience
Data Analyst
Work closely with buyers of a Textile company, Enter orders on a google sheet format and upload to NETSUIT, Keep record of each order sent to vendors in Google Drive, Pull and prepare reports for sales meeting, Order fulfillment from vendors from Pakistan, China, India, Inventory management, Update pricing as needed, Manage & communicate promotional schedule, Update deals/coupons, Pull reporting for Sales Projection & All Channel Sales file monthly, Enter Purchase Orders into NetSuite and vendor order forms, Reporting creation and Maintenance, Process optimization and reporting optimization, Reports Monitoring
Sales agent, Appointment setter and Team lead
Call business owners using a given phone directory, Input data on a CRM called LightSpoke, Improve contact ratio by verifying leads, Set appointments, sell and provide product information, Review Agent performance, Review call audits from QA, Lead generation through online marketing campaign, Sales development plan creation
SR. Quality Analyst
Conducted calibration sessions, Created calls, emails, and chat Workflow, Created Quality Control Chart and rubric, Identified possible fraud and internal policy violation, Created Outreach process for damage control, Created Reports and Dashboards to Measure KPIs
Development of staff performance through tools such as feedback, Management of performance programs for staff, Data sampling through weekly and monthly reporting
Customer service position
Retention, E-mail and technical support, Customer service support; making payments, technical support, retention
Customer service position
Retention, E-mail and technical support, Customer service support; making payments, technical support, retention