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Noelia
English Teacher with 10+ years in education and customer service
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Competencies
Designed and delivered English courses for diverse age groups and proficiency levels.
Handled customer inquiries and issues for US clients, ensuring satisfaction and loyalty.
Translated contracts, manuals, and documents between Spanish and English for multinational clients.
Developed training materials and provided tutorials for participants in various countries.
Utilized Word, Excel, and PowerPoint to prepare teaching materials, reports, and correspondence.
Education
Languages
Summary
Enthusiastic English teacher and customer support professional with over a decade of experience in education, translation, and client relations across Argentina, the US, Spain, and Mexico. Skilled in bilingual teaching, customer care, and translation, committed to enhancing communication and...
Key Achievements
- Taught primary, secondary, and adult learners, including bilingual and exam prep classes.
- Provided training and tutorials across multiple countries, translating documents for international clients.
- Led customer care teams at Teleperformance, improving communication and customer satisfaction.
Experience
Primary English teacher – 5th form
Virtual classes as an English teacher for adults
Primary and secondary bilingual teacher. KET, PET, FCE preparation
Global Assistant
English private classes provided to companies employees
Encouraged employees to develop their business skills in English.
Telemarketing services provided to US Bimbo employees
Telemarketing services provided to US General Motors customers
Provided the best written and oral communication skills oriented to get customer satisfaction as well as resolution to customer’s issues., Business decisions on customers account to provide goodwill to GM loyal customers.
Customer Care. Team Leader
Telemarketing services provided to US customers with the best written and oral communication skills oriented to get customer satisfaction as well as resolution to members’ issues.