Noemi

Demonstrated experience with Dentrix.

Demonstrated experience with Eaglesoft.

Demonstrated experience with Multi-Line Phone Systems.

Demonstrated experience with Microsoft Office.

Manage daily front-office operations while supporting efficient patient flow and overall office workflow.. Respond to patient and parent/guardian questions, concerns, and complaints while identifying appropriate solutions.. Schedule, reschedule, and cancel patient appointments according to office needs and availability.. Verify patient insurance eligibility and benefits on a daily basis.. Prepare and submit pre-authorizations for oral surgery and other medical/dental procedures.. Fax and receive medical clearances and specialist documentation and ensure information is properly added to patient records.. Develop treatment plans for patients with Medicaid and private insurance coverage.. Manage accounts receivable and accounts payable activities.. Submit insurance claims, track payments, and post insurance payments accurately.. Prepare and submit required documentation for billing and pre-authorizations.. Label and organize X-rays and supporting documentation for billing and pre-authorization purposes.. Collect deductibles, co-payments, and outstanding patient balances.. Provide professional and compassionate customer service to patients, parents, and guardians.

Managed front-desk responsibilities and supported daily office operations in a busy pediatric dental practice.. Assisted patients and parents/guardians with questions, concerns, scheduling, and billing needs.. Scheduled, rescheduled, and canceled patient appointments.. Verified patient insurance coverage and benefits.. Managed accounts receivable and accounts payable.. Submitted insurance claims and posted insurance payments.. Prepared and submitted insurance pre-authorizations.. Reviewed and processed patient paperwork, including faxing and scanning documentation.. Reviewed employee timesheets for payroll processing.. Collected deductibles, co-payments, and outstanding patient balances.. Maintained accurate patient information and supported efficient office workflow.