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Debt collector
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Competencies
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Outlook.
Demonstrated experience with Microsoft Access.
Demonstrated experience with Microsoft PowerPoint.
Education
Summary
Professional profile
Experience
Debt collector
Called debtors regarding their debts. Set up PTP for customers
Customer service advisor
Investigate and resolve Mastercard Card Payment Disputes.. Engage with customers empathetically to resolve their financial disputes.. Work with Monzo's software and systems to document dispute claims.. Make fair and regulated decisions based on thorough investigations.. Support the team by expanding your knowledge of chargeback processes.. Help identify and assist vulnerable customers during disputes.. Investigation: Gathering necessary information from internal systems, customer records, and relevant staff to understand the nature of the complaint.. Attempting resolution: Working with the relevant departments to try and resolve the complaint internally, including ordering suitable compensation where applicable.. Reporting and analysis: Tracking complaint trends and reporting on key metrics to identify areas for improvement within the bank's operations.. Ombudsman referral: If the customer remains dissatisfied after internal escalation, informing them of their right to lodge a complaint with the Ombudsman for Banking Services (OBS).