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Customer Service & Sales Professional with over 10 years in Customer Relations and Telemarketing
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Competencies
Skilled in building and maintaining long-term customer relationships to drive sales and satisfaction.
Proficient in outbound sales, lead follow-up, and promotional strategies to boost revenue.
Exceptional at conveying information effectively and managing client objections.
Experienced in accurate data entry, logging, and updating customer information across systems.
Capable of analyzing situations and developing effective solutions under pressure.
Education
Languages
Summary
Dedicated customer service and sales professional with over a decade of experience in client relations, telemarketing, and data management. Adept at building strong relationships, driving sales, and ensuring customer satisfaction through effective communication and problem-solving.
Key Achievements
- Built and maintained strong client relationships, increasing customer retention at DASH BPO
- Conducted successful outbound sales campaigns, consistently exceeding targets at CLIENTELE
- Managed customer data accurately, improving operational efficiency at MULTICHOICE
Experience
Sales Representative
Understanding customer needs and presenting tailored solutions.. Building and maintaining relationships with new and existing customers.
Telemarketing Consultant
Sales/Marketing and conducting outbound calls for promotions, sales, or following up on leads.. Communicating clients, managing outbound calls and handling necessary objections.
Customer Service Representative
Data management, accurately updating, logging, and capturing customer account details in operating systems.. Collaborating with internal teams to drive up sales and staying updated on industry trends.