Dedicated professional with over 20 years in customer service, administrative support, and data management, committed to delivering excellence and fostering positive client relationships.
Skilled in delivering exceptional support across multiple communication channels, ensuring client satisfaction.
Proficient in managing office operations, scheduling, and executive assistance to optimize organizational efficiency.
Experienced in data entry, organization, and database management, ensuring data integrity and accessibility.
Proficient in SYSPRO, SAP, MS Office, Adobe Illustrator and Photoshop for varied operational needs.
SANTS
Provide excellent service by addressing student inquiries and concerns promptly and professionally via various communication channels (Emails, Phone, What’s App Chat, Enquiry Portal Via CRM LMS.). Assist students with accessing support services, such as student dashboards on (MYSANTS Student Portal) ensure students are aware of any updates and can utilize these resources.. Career Advice.. Assist students during crisis by providing immediate support and connecting them with appropriate resources or personnel.. Preparation and cleaning of student data for SMS communication.. Sending generic SMS communication to be sent from Head Office to our field staff and students.. Preparation of graduation, the venue, communicating with students in various provinces in time.. To be able to prepare them for the big occasion, booking of flights for Student Support Department staff members.. Manage the college CRM customer relations management and proposal of in-service training with Junior Management, Lectures and Senior Management.. Arrange travel and related requirements such as flights, car rental, accommodation & Visas.. New agent training in CRM and Data Management for the agent daily, weekly and monthly statistics.. For the monthly review of pick performance.
SEDIBATHUTO college
Proactively manage the office of the CEO and the staff members.. Screen incoming calls using own initiative and where appropriate deal with queries or refer caller to relevant people.. Maintain absolute confidentiality in respect of all tasks and duties performed.. Execute routine assignments, including drafting of correspondence with maximum efficiency and confidentiality.. Prepare several important management documents for distribution and coordinate feedback.. Compile typewritten reports, exercising some judgment on method of presentation.. Create and maintain an appropriate record and filling system.. Preparing of agendas, taking and transcribing of minutes for meetings.. Manage diaries as well as all necessary logistical arrangements for appointments.. Prepare PowerPoint presentations for the Executives.. Coordinate with IT Services to ensure all printers and computers are working and serviced.. Admin salary payroll of all Administrators, as an Executive PA of the Company CEO.. Manage the College CRM Customer Relations Management and proposal of in-service training within junior management, lectures and senior management.. Arrange travel and related requirements such as flights, car rental, accommodation & visas.. Providing administrative support to Executive Management.
Diploma
Certificate
Certificate
Good day, my name is Cindy Nongkulakumkonza. I'm a diploma in Business Management major. I have a conflict management certificate. I also have a telephone etiquette and receptionist certificate. And I also have a pastel accounting certificate, SAP certificate, CRM certificate. I've worked in the banking industry. I've worked in the insurance industry, in the sales industry, in the freight and logistics industry, electrical industry, and also education industry. I'm a hardworking individual with integrity who also respects her work. I would like to also implement my work expertise in all those spectrum of those industries in your company. I'm willing and able to learn, and I'm a team worker.
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