12 years of versatile experience supporting customer service, technical troubleshooting, team leadership, and operational tasks in call center environments.
Used MS 365 for supporting corporate migrations and daily user support.
Resolved technical issues related to VOIP, LAN networks, and general hardware/software problems.
Provided customer support, complaint resolution, and relationship building across various industries.
Handled customer complaints and conflict management efficiently to improve satisfaction.
Telvista
Managed high-volume call center operations with an emphasis on superior customer service., Assisted customers in maximizing the functionality of phone, internet, and TV services., Delivered key product and service information to boost customer satisfaction and service utilization.
CCSI
Provided general information about financial products offered in several store chains and mom-and-pop stores in the US for the financial product., Assisted customers with shipping status for repairs and answered questions about game prices and in-game purchases.
ProProfit
Set appointments after a set of troubleshooting steps for advanced tech support for AT&T VOIP phone and internet service., Provided customer service, billing support, and soft sales for DirectTV services.
GGA Solutions
Resolved tech and billing issues., Assisted potential customers in signing up and enjoying all features.
Social Comunication Sciences
Led activities related to workflow optimization and team coordination in operational roles.
The Functionary
Supported the migration of a corporation to MS 365, creating and following up on tickets for user interactions., Set up appointments for patients to get tested for COVID-19, and provide results.
TaskUs
Oversaw activities related to purchasing, transportation, inventory, and warehousing., Resolved customer complaints efficiently by managing and following up on tickets.