View Norman's professional profile on CazVid.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Workspace.
Demonstrated experience with CRM Systems.
Demonstrated experience with Data Entry Platforms.
Western Dental Care
Scheduled patients for CT scans, X-rays, and MRIs related to personal injury and workers’ compensation cases., Communicated with law offices, chiropractors, and primary care providers to confirm referrals and documentation., Managed and updated medical records ensuring required authorizations and clearances were completed., Created and tracked internal tasks for management approval when needed.
Intouch / 24-7 Intouch
Coordinated appointments, follow-ups, and service scheduling for U.S.-based clients., Managed high-volume inbound and outbound calls with accuracy and efficiency., Maintained detailed case documentation in internal systems., Coordinated with internal departments to ensure timely resolution.
Startek
Assisted customers with account coordination and service management., Entered and verified detailed information in CRM systems., Coordinated issue resolution between customers and internal teams.
Allied Global
High School Diploma
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Demonstrated experience with Outlook.
Managed client accounts and documentation updates., Processed sensitive information accurately while handling high call volumes., Consistently met performance and quality standards.
