Norvin - Marketing Specialist with 5 years of experience in digital campaigns

Planning and executing digital campaigns, analyzing performance metrics.

Managing content and engagement strategies on platforms like Facebook, Instagram, and Twitter.

Creating and curating engaging content tailored to target audiences.

Monitoring campaign performance and generating reports for stakeholders.

Managed a team of agents, tracked KPIs, and ensured service levels., Processed biweekly payroll and supported operations across teams., Handled customer escalations and streamlined workflow documentation.

Handled high-volume inbound calls regarding billing and technical issues., Processed payments, resolved complaints, and guided users with internet, phone, and cable issues., Maintained customer satisfaction scores above company average.

Managed customer acquisition for Sprint; closed sales and set up new accounts., Provided support for new customers transitioning to Sprint services.

Managed check-ins and check-outs, answered guest queries, and provided tour information., Supported front desk operations and maintained guest satisfaction.