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Receptionist
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Competencies
Extensive experience with JavaScript in developing dynamic web applications and frontend interfaces.
Developed multiple React-based user interfaces, focusing on performance optimization and responsiveness.
Built cross-platform mobile apps using frameworks like React Native, delivering seamless user experiences.
Participated in sprint planning, daily stand-ups, and retrospectives, ensuring timely delivery of features.
Education
Summary
Experienced developer with over 5 years in creating and managing web and mobile applications, skilled in JavaScript, React, and Agile workflows. Adept at full-cycle project execution from conception to deployment.
Key Achievements
- Led development of a cross-platform mobile app used by over 50,000 users, enhancing engagement by implementing innovative features.
- Streamlined team workflow by integrating Agile methodologies, reducing project delivery time by 20%.
- Contributed to multiple full-cycle projects including design, development, testing, and deployment across various domains.
Experience
Receptionist
Performing day to day administrative tasks, Responsible for answering calls, transferring calls and delivering messages, Maintaining professionalism when engaging with clients, Displaying friendly mannerism when greeting or assisting clients, Scheduling appointments, Directing clients to the relevant department or employee, Drafting meeting minutes, Maintaining a clean work space
Switchboard Operator
Responsible for all telephone communication directed to the store from external members or customers, Managing incoming emails, Route calls throughout the company i.e. from customer to staff, staff to customers as well as inter-office calls, Taking messages accurately when required and relaying messages to the relevant person
Customer Service Assistant Manager
Assisting the manager in overseeing customer service operations, Supervising and supporting customer service staff, Train and coach team members, Assisting in scheduling and staffing, Monitoring daily operations and workflow, Handling escalated issues, Contributing to improving customer satisfaction and service quality, Assisting front administrators with issuing credit notes to customers and overrides, Resolving customer complaints
Cashier
Greet customers, Maintaining clean and tidy checkout areas, Issue receipts, refunds and discounts, Answering customer questions with professionalism, Bags purchases if needed, Processing returns, Bagging purchases, Collecting payments, Cross-selling and upselling products