Nosipho

Demonstrated experience with Lead generation.

Demonstrated experience with Data analysis.

Demonstrated experience with Client retention.

Demonstrated experience with Organizational skills.

Demonstrated experience with Goal orientation.

Lead Generation Follow-Up. Contact leads generated through marketing or referrals.. Qualify potential clients based on project scope, budget, and timeline.. Scheduling Appointments. Book meetings or site visits between potential clients and project managers or sales representatives.. Coordinate calendars to avoid conflicts and optimize productivity.. Customer Communication. Make outbound calls, respond to inquiries via phone/email.. Provide clients with basic information about the company's services.. CRM Management. Log all interactions and appointment details in the Customer Relationship Management (CRM) system.. Update lead status and follow-up schedules.. Follow-Ups and Reminders. Send reminders to clients and internal teams about scheduled meetings.. Follow up with prospects who missed appointments or showed interest but haven't booked.. Collaboration with Sales and Estimating Teams. Coordinate with estimators, engineers, or project managers to ensure accurate scheduling.. Share client needs and expectations with the team ahead of meetings.. Pipeline Support. Help maintain a steady flow of qualified leads into the project pipeline.. Track appointment-to-project conversion rates and suggest improvements if needed.. Customer Service: Act as the first point of contact for potential clients.. Handle objections professionally and redirect technical queries to appropriate team members.. Generate reports on weekly appointment activity, success rates, and feedback from leads.. Monitor KPIs such as call volume, appointment set rate, and lead conversion.. Market Insight Gathering: Collect feedback and trends from client conversations to help refine sales strategies or service offerings.

Client Acquisition and Retention. Identify and approach potential clients, including private patients, companies, and clinics.. Build and maintain relationships to ensure client loyalty and renewals.. Consultative Selling. Assess client needs and recommend the most suitable insurance products.. Help clients understand how policies cover medical procedures, prescriptions, hospital stays, etc.. Liaising with Healthcare Providers

Developed questionnaires and surveys, collecting data pivotal to research outcomes.

Built exceptional customer satisfaction by delivering friendly service.. Achieved company targets by implementing successful sales strategies.. Consistently achieved or surpassed sales targets.. Listened intently to customers to identify upselling opportunities.

Designed fitness programmes based on varying strengths and weaknesses.. Assisted in planning and developing new fitness programmes, making suggestions based on fitness trends and member requests.. Re-racked weights to maintain neat, organised and clean club, upholding gym brand standards.. Explained and demonstrated correct use of equipment to maximise health and safety.

Answered telephone calls to offer information, direct callers and take messages.. Handled photocopying documents, updating files and faxing communications for staff.. Managed client communications by answering phones and corresponding through email.. Handled confidential documents with discretion to protect sensitive information.

Develop sales strategies that increase market responsiveness and position the company competitively within targeted sectors.. Coordinate cross-functional teams to streamline sales processes, resulting in improved efficiency and faster deal closures.. Analyze customer feedback and market trends to tailor sales approaches, enhancing client engagement and retention rates.. Lead contract negotiations with key clients to secure favorable terms that protect company profitability and compliance.. Train and mentor sales representatives to strengthen product knowledge and improve overall team performance.. Negotiated complex contracts with key clients, accelerating revenue growth while enhancing customer satisfaction and long-term retention.