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Nosipho
Multifaceted Professional with Experience in Customer Service, Sales, and Marketing in South Africa
Video resume
Contact
Competencies
Skilled in welcoming guests, managing client inquiries, and ensuring a positive customer experience.
Experienced in generating leads, handling objections, and achieving sales targets across various sectors.
Led marketing initiatives, strategized campaigns, and coordinated promotional activities to boost brand presence.
Proficient in reception duties, record keeping, and coordinating front desk operations efficiently.
Managed small teams, conducted briefings, and ensured task completion in marketing environments.
Education
Summary
Nosipho offers extensive experience in client engagement, sales, team leadership, and administrative support, driving operational efficiency and business growth in diverse settings.
Key Achievements
- Enhanced front desk operations and client engagement at Fine Art Printers, improving customer satisfaction.
- Generated new business opportunities and maintained client relationships as Business Development Consultant at South African Gold Exchange.
- Led a marketing team to revamp strategies and increase brand visibility at Edison's Stokvel.
- Consistently met and exceeded sales targets as Sales Consultant at O'Keeffe and Swartz, ensuring client understanding and satisfaction.
- Streamlined store operations and maintained inventory accuracy as Store Supervisor at Kinky World of Hair.
Experience
Receptionist
First point of contact of the company.. Offering administration support across the organization.. Welcoming guest and greeting people who visits the business.. Coordination of front desk activities, distribution of correspondence.. Directing of phone calls and messages.. Handling invoices.. Dealing with couriers.. Retaining clients.. Checking quantity of stock if correct before dispatching.. Receiving and dispatching of stock.. Checking every morning and update on the production list.. Alerting clients of their jobs that are ready for collection.. Setting meetings.. booking of boards room for meetings.
Receptionist/Business Development Consultant
Front face of the company, greeting and meeting clients, receptionists duties, filling, answering, and redirecting calls.. Responding to emails.. Keeping the receptionist area tidy.. generating new leads for the sales consultants through social media.. Sourcing potential client for sales consultants.. Generating leads from LinkedIn and CRM systems.. Capturing data on CRM.. Assisting sales staff with sales transactions (quotes).. Organizing events.. Attending events for networking.. Assisting with stock counts.. General administrative duties.. Research on competitors so we can improve our sales.. Conduct market research.. Used social media platforms, and referrals to get new leads.
Marketing Team Leader
Managing a small marketing team.. Revise marketing strategies.. Hold the team to discuss the current task.. Morning briefing sessions to rev Mall exhibitions on a weekly basis to promote the product.. Ensuring the handled.. Weekly report to establish areas of improvement.
Sales Consultant
Selling insurance to clients on behalf of their banks.. Ensuring client understands the product.. Handling objections.. Meeting monthly and daily targets.. Meeting monthly and daily Kpi,s.. Complying to the popia and the fais acts in every call.. Adhering to the training we get before we sell a product.. Working very close with our QA team.
Store Supervisor
Opening the store on time daily as required by the center.. Displays and inventory are in good order every day.. Ensure the merchandise and pricing are correct.. Maintaining a sound relationship between clients and the store.. Ensuring the float is always balanced.. Meeting daily targets.. Ensuring target exceeds the previous month's target.
Collections Agent
Collecting the City of Johannesburg book.. Collecting on rates and taxes, water and electricity.. Creating PTP's.. Tracing debtors whose information has changed.. Inbound and outbound collections.. Informing clients of legal process, we follow if they do not pay.
Home Loans Consultant
Verification of home loan approvals.. Assisting clients in obtaining loans from existing loans.. Informing clients of the availability of the evaluator.. Informing clients if their accounts are in arrears.. Liasoning with the retention department to retain clients.
Skills
Video Transcript
Receptionist
And in my previous role, I worked as a receptionist in a factory, printing factory, however, when the factory in the receiving or dispatch area was untidy, I wouldn't even need the cleaner. And to actually clean the factory, I would help out, clear out the area so that the factory will be tidy so that the clients will get it.
Receptionist
I was working in a factory in Centurion. I was a receptionist there and it was a printing company, printing factory from books to leaflets, boxes, just for a lot of things. So normally when the factory would be.