This is my profileContact via CazVid
Nthabiseng
Customer Service Agent at Vuma
Contact
Competencies
Skilled in resolving customer inquiries and providing excellent support to enhance client satisfaction.
Effective communicator capable of engaging with customers and promoting products clearly.
Able to troubleshoot and resolve network issues efficiently to ensure smooth service delivery.
Experience in promoting offers and upgrades to increase customer uptake and satisfaction.
Education
Summary
Dedicated customer support agent with hands-on experience in telecom services, adept at resolving technical issues, promoting upgrades, and ensuring high customer satisfaction.
Key Achievements
- Resolved network issues promptly, enhancing customer satisfaction.
- Promoted service upgrades, increasing customer engagement and revenue.
- Maintained high levels of customer satisfaction through effective communication.
Experience
Agent
Assist customers with Vuma Fibre services and handle inquiries. Process upgrades and downgrades, and resolve network issues. Promote offers such as free installation and routers. Maintain customer satisfaction and promote positive brand engagement
Promoter
Promoted and distributed Darling products to customers. Engaged with shoppers and encouraged product trials