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Ntsako
Customer Service & Administrative Support Specialist in Pretoria
Video resume
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Competencies
Proven ability to effectively convey information and engage with diverse audiences in various roles.
Skilled in crafting clear, concise, and professional written documents and reports.
Experienced in managing schedules, coordinating events, and maintaining accurate records.
Capable of providing efficient administrative assistance, including data entry, scheduling, and reporting.
Education
Languages
Summary
Dedicated professional with experience in customer service, administration, and education support. Skilled in communication, organization, and software tools, committed to delivering excellent service and operational efficiency.
Key Achievements
- Consistently delivered exceptional customer service, resolving issues efficiently and exceeding client expectations.
- Supported classroom activities and student engagement as a Teacher's Assistant, enhancing learning experiences.
- Managed schedules and coordinated events, ensuring smooth administrative operations at Kekanastad Clinic.
- Developed strong communication skills through diverse roles, facilitating effective interaction with customers, students, and colleagues.
- Utilized MS Office and Google Suite tools to improve data management and reporting accuracy.
Experience
Customer Service Representative
Delivered exceptional customer service, resolving issues and exceeding expectations.. Developed strong communication skills, handling customer enquiries via phone and in person.. Proven ability to multitask, managing multiple customers interactions while maintaining accurate records.
Administration Clerk
Provided Administrative support, managing schedules, and coordinating events.. Utilising software tools such as Ms Office and Google suite for data entry, documents and reporting.. Maintained accurate records, filing systems and databases.. Demonstrated problem solving skills, handling administrative tasks and troubleshooting issues.. Collaborated with teams to ensure smooth operations and excellent communication.
Teachers Assistant
Supported lesson planning and delivery, assisting with classroom management and student engagement.. Developed strong communication skills, interacting with students, teachers and parents.. Adapted to diverse learning styles, providing individualised support and feedback.. Managed classroom resources, preparing materials and maintaining a positive learning environment.. Collaborate with teachers to track student progress and identify areas for improvement.
Skills
Video Transcript
Video Transcript 1
Good day, my name is Ntsakoni. I am a young lady who is very goal-driven, hard worker, fast learner, good communicator. I work well in a team setting because I communicate well. I am a fast learner. I thrive very well and I pledge. Thank you.
Video Transcript 2
Good day. I remember when I used to work at Mr. Price, I used to pack clothes on the rails. So the first thing I would do is sort out my boxes to put them into all which box I want to start with first. Then I sorted out my hangers according to the way I sorted out my boxes, because there are different hangers for each and every clothes. So I did that, then packed my clothes, hang them on the hangers, then sorted them out, then put them on the rails. Thank you.