Nuria - Team Manager with 10+ years in Customer Service and Operations

Utilized clear communication skills to address customer and team needs.

Oversaw team performance, set goals, and adjusted strategies for productivity.

Provided high-quality service to resolve customer complaints promptly.

Proficient in Microsoft Office Suite and collaboration tools to support daily operations.

Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position., Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings., Remained calm and professional in stressful circumstances and effectively diffused tense situations., Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth., Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.

Resolved complex problems by working with other departments to provide solutions that meet customer needs., Provided excellent customer service to resolve customer complaints in a timely manner., Adjusted bills and refunded money to resolve customers' service or billing complaints.