Demonstrated experience with Help Desk Software.
Demonstrated experience with Cyberark.
Demonstrated experience with Active Directory.
Demonstrated experience with Service Now.
Demonstrated experience with JAMF.
Overseeing the successful delivery of IT support services while ensuring exceptional customer satisfaction., Team Leadership, Project Management, Problem Solving, Stakeholder Collaboration, Process Improvement, Training and Development
Oversaw the daily operations of the front desk, ensuring exceptional customer service and a welcoming environment for all guests., Led and trained a team of Front desk staff, Monitored service standards and implemented improvements to enhance the overall experience.
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