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Octavio
Customer Service Specialist with 8+ years in B2B and B2C industries
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Competencies
Extensive experience assisting customers, resolving inquiries, and maintaining records across diverse industries.
Skilled in active listening, problem-solving, and multi-tasking in bilingual environments.
Proficient in Microsoft Office, CRM tools, and troubleshooting Windows-based systems.
Fluent in English and Spanish, enabling effective communication with diverse customer bases.
Experience in outbound calling, product upgrades, and client engagement to support sales goals.
Education
Languages
Summary
Experienced customer service representative with over 8 years of delivering exceptional support in telecommunications, healthcare, finance, and logistics. Skilled in bilingual communication, record-keeping, and problem resolution, with a proven ability to adapt to diverse industries and roles.
Key Achievements
- Provided comprehensive customer support across telecommunications, financial services, and healthcare sectors
- Managed transactions and records accurately in multiple roles, ensuring smooth operations
- Demonstrated role progression from customer service to collections and logistics coordination
Experience
Customer Service Representative
Provide customer service by assisting on the telephone with billing explanations, taking payments, and providing information about services, products, and packages., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service Representative
Provide information about products or services, take or enter orders, track incidents, monitor trends, cancel accounts, or obtain details of complaints., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken., Refer unresolved customer grievances to designated departments for further investigation.
Customer Service Representative
Provide customer service, billing, statements, and billing pay by phone for American Express., Working with CSP tools for bank info updates.
Medical Scribe, Medical Interpreter
Keep records of interactions and conversations with patients, collect symptoms, vitals, and pain scale., Act as a medical translator and interpreter using the right medical terminology.
Customer Service Representative, Sales, Upgrades
Sales, upgrades, outbound calls, provide new and existing customers with reliable information.
Agent transfers, Sales, Upgrades
Cold outbound calls, Connect with Current Medicare customers to obtain information and transfer to right agents.
Logistics Coordinator
Proactively get involved with customers, clients, drivers, and terminals, create bookings, cancellations, and updates.
Customer Service, Collections Agent
Inbound, Outbound, Cold calling, provide customer service and assist with account information., Promoted to collections department, taking payments and advising customers on better solutions.