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Odis
Customer Service
Video resume
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Competencies
Demonstrated experience with Outbound Sales.
Demonstrated experience with Lead Generation.
Demonstrated experience with Client Communication.
Demonstrated experience with Problem Solving.
Demonstrated experience with Lead Qualification.
Education
Languages
Summary
Customer Service open to new opportunities
Experience
Customer Service
Assisted customers by handling inquiries. Resolved issues. Provided high-quality support
Cold Caller
Contacted potential clients. Qualified leads. Scheduled appointments
Sales Agent
Generated and qualified leads through outbound calls, following up with prospective customers to identify their needs.. Presented products and services, addressed customer concerns, and handled objections to maximize sales opportunities.. Built and maintained positive customer relationships by providing excellent service and timely follow-up.. Consistently met or exceeded sales targets while accurately documenting customer interactions in the CRM system.
Legal Intake Specialist
Building a professional relationship with potential clients to understand their legal needs and goals.. Gathering and organizing essential case information, including client history and supporting documents.. Assessing case viability to see if it matches the firmʼs legal abilities and goals.. Using legal CRM tools to securely and efficiently store, organize, and retrieve client information.
Case Assistant
Investigate and resolve complex technical or financial support issues submitted by the front-line customer service team.. Skilled in handling multiple internal requests, tasks, and investigations simultaneously.. Expert in managing high volumes of email with strong communication skills.
Customer Service Representative
Respond to customer inquiries via phone, email, or chat in a clear and professional manner.. Resolve customer issues by diagnosing the cause, providing solutions, and ensuring follow-up.. Provide a positive customer experience by demonstrating empathy, patience, and professionalism.
Remote Legal Intake Specialist
Handled intake for Personal Injury cases (Motor Vehicle & Pedestrian Accidents) — first point of contact for prospective clients.. Gathered, organized, and screened case information against firm acceptance criteria using Lead Docket CRM.. Built trust with clients in distress through professional, empathetic communication.
Customer Service Representative
Handled inbound inquiries via phone, email, and chat — diagnosed issues and delivered solutions end-to-end.. Delivered consistent, high-quality customer experiences through empathy, active listening, and follow-through.
Coldcaller
Handled outbound calls for US property owners — gathered information about property condition, motivation and asking price.. Built trust with sellers and digged deep into motivation and pain points.. Scheduled calls with acquisitions manager to follow up and present offers.
Coldcaller
Handled outbound calls for US property owners — gathered information about property condition, motivation and asking price.. Built trust with sellers and digged deep into motivation and pain points.. Scheduled calls with acquisitions manager to follow up and present offers.
Skills
Video Transcript
Video Transcript 1
My name is Oldies Armando Salgado Varela. I have experience in customer service and cold calling. I am responsible, motivated, and I like helping people. I planned a trip with friends. I organized the budget, transportation, and the schedule. Everything went well because I planned ahead. I notice small details. I don't like when things are disorganized or unclear. I prefer everything to be clear and organized.