Ofentse - E-commerce & Retail Specialist with 4+ years in Inventory and Customer Service

Expertise in stock receiving, labeling, dispatch, and inventory monitoring to ensure accuracy and efficiency.

Proficient in client interaction, email communication, and addressing customer needs professionally.

Experience in product promotion, content creation, and performance tracking through digital platforms.

Knowledgeable in health and safety standards, risk assessment, and safe warehouse practices.

Received, sorted, and shelved incoming stock accurately. Updated inventory logs using Excel spreadsheets. Processed orders and prepared packages for delivery. Maintained cleanliness and safety on the warehouse floor. Worked closely with team leads to meet daily dispatch targets

Managed daily order processing, ensuring accurate and timely dispatch through third-party suppliers. Handled inventory tracking using spreadsheets and supplier dashboards. Communicated with suppliers and customers to resolve delivery or product issues. Updated product listings, prices, and availability across online platforms. Used Excel to track profits, shipping costs, and stock levels. Created basic marketing content and maintained product descriptions for customer clarity. Provided responsive email support to ensure positive buyer experiences. Maintained accurate digital records and followed up on delayed or missing shipments

Promoted products through digital content and tracked performance via affiliated dashboards. Analyzed customer behavior and sales trends to recommend top-performing items. Used Excel and Google Sheets to track clicks, conversion rates, and commission earnings. Created engaging product descriptions and call-to-action copy to drive engagement. Built and maintained organized records of product links, campaign dates, and performance. Communicated with affiliate managers and support teams to resolve technical issues. Developed basic SEO and content marketing understanding through platform experience