Olga

Demonstrated experience with Budget management and financial analysis.

Demonstrated experience with Leadership and staff supervision.

Demonstrated experience with Policy compliance and operational oversight.

Demonstrated experience with Customer service and conflict resolution.

Demonstrated experience with Problem-solving and critical thinking.

Oversee, plan, assign, direct, and monitor daily operations for all four International Bridges.. Ensure safe and efficient processing of pedestrians, non-commercial, and commercial vehicles crossing into Mexico.. Make administrative decisions while ensuring compliance with city policies and operational procedures.. Supervise and provide guidance to approximately 115 employees, promoting a professional image of the City of Laredo Bridge System.. Conduct daily facility inspections to ensure bridges are safe, functional, and presentable to the public; coordinate repairs and maintenance as needed.. Review and analyze daily toll collection reports, identify discrepancies, and report findings to the Bridge Director.. Perform daily audits and reviews of CCTV surveillance footage.. Ensure proper operation of all mechanical equipment, including turnstiles, elevators, escalators, and HVAC systems.. Address and resolve customer complaints while de-escalating difficult situations professionally.. Communicate operational changes and incidents (weather, accidents, system outages, bridge closures) to supervisors and management.. Coordinate with U.S. and Mexican federal agency representatives to support cross-border operations.. Enforce cash-handling procedures in compliance with bridge policies.. Request vendor quotes, prepare purchase requisitions, and ensure accurate documentation.. Oversee and manage the department’s annual budget, monitor expenditures, approve purchases, and ensure compliance with approved budget categories.. Identify and implement cost-saving initiatives by completing projects in-house or collaborating with other city departments.. Maintain project tracking logs, spreadsheets, and ensure accurate documentation in Monday.com.. Participate in budget planning meetings and develop departmental needs and projections for the next five years.. Provide daily follow-up reports on bridge projects until completion.. Collaborate with Port Police to monitor and manage traffic congestion.. Coordinate with other city departments (Parks & Recreation, Risk Management, etc.) for citywide events and bridge closures.. Conduct annual employee evaluations, approve leave, manage schedules, issue disciplinary actions, and recommend new hires.. Attend leadership and professional development training through Human Resources.. Serve on Port of Entry and Safety Committees, promoting workplace safety awareness.. Respond on a 24/7 basis to significant or unusual operational incidents.. Consistently project a positive and professional image of the City of Laredo.

Planned and assigned work for maintenance and toll collection staff; reviewed completed work for accuracy.. Assisted in revenue estimation, daily cash audits, and reporting discrepancies to Bridge Director.. Conducted weekly audits of toll collectors, bridge equipment, and inventory of AVI tags and passes.. Maintained employee compliance records, overtime reports, and supported operational improvements.

Determined eligibility for medical services for elderly and disabled clients.. Verified income and resources, maintained case records, and made referrals to state and community agencies.

Managed daily operations of a pediatric rehabilitation clinic, supervising staff and scheduling.. Assisted with budgeting, human resources, insurance billing, and inventory management.. Ensured patient safety, operational efficiency, and quality of care.