Olga - Call Center Agent with diverse customer service experience

Bogotá, Bogota D.C., Colombiaen

Handled customer inquiries and follow-ups across multiple platforms such as CSGLOBAL, MAGELLAN, and GATTARAN

Managed appointment scheduling using SAP, ensuring efficient service delivery

Published on CazVid

Summary

Experienced call center and retail support agent with a focus on customer interaction, appointment scheduling, and operational tasks across diverse platforms.

Key Achievements

Performed operational tasks including packaging, payment processing, and customer support at retail environments

Skills

Customer ServiceIntermediate

Provided customer support and follow-up in call center environments, ensuring client satisfaction.

Platform ManagementIntermediate

Operated multiple customer service platforms including CSGLOBAL, MAGELLAN, GATTARAN, and SAP for appointment scheduling and support.

Operational SupportIntermediate

Supported daily retail operations such as packaging, payment processing, and customer assistance.

Communication SkillsIntermediate

Communicated effectively with customers and team members to ensure smooth operational flow.

Experience

Agente Call Center

CONCENTRIX

1 de septiembre de 2018 - 13 de diciembre 2024

Atención al cliente, seguimientos de pedidos, apoyo de soporte a cliente, repartidor y tienda, por medio de la plataformas CSGLOBAL, MAGELLAN y GATTARAN.