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Customer Service & Logistics Specialist with 6+ years in automotive and freight
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Competencies
Delivered professional client support throughout shipment lifecycle, resolving issues proactively.
Managed air and land freight operations, including documentation, customs compliance, and cargo tracking.
Facilitated communication between carriers, customs, and clients to ensure operational efficiency.
Handled import/export documentation and coordinated with customs brokers to ensure compliance.
Proficient in logistics management systems such as PEAK, DAT, PRISMA, Five9, and Zendesk.
Education
Languages
Summary
Experienced logistics specialist with a strong background in customer service within the automotive and freight sectors. Skilled in cross-border operations, shipment tracking, documentation, and client communication. Proven ability to coordinate complex transportation processes while ensuring...
Key Achievements
- Acted as a main point of contact between transportation providers, suppliers, and customers, ensuring smooth shipment processes.
- Prepared and managed air freight quotations across three service levels, enhancing customer satisfaction and operational efficiency.
- Coordinated cross-border cargo shipments, optimizing routes and ensuring customs compliance for U.S.-Mexico operations.
Experience
Customer Service Representative Air freight
Acted as the main point of contact between transportation providers, suppliers, and final customers within the automotive sector., Provided accurate and efficient customer service throughout the entire shipment process., Prepared and managed air freight quotations, handling three service levels...
Customer Service Representative Border Crossing
Acted as liaison between carriers, suppliers, and customers for import/export land shipments in the automotive sector., Managed cross-border operations for dry van (53’), refrigerated, and HAZMAT cargo, including door-to-door and direct services, ensuring proper documentation and customs...
CS SB PLANNER
Acted as the main point of contact between transportation providers, suppliers, and final customers within the automotive sector., Provided accurate and efficient customer service throughout the entire shipment process., Prepared and managed air freight quotations, handling three service levels...