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Customer Service & Team Leadership with 5+ years in client relations and team management
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Competencies
Handled inbound calls and resolved customer issues efficiently, ensuring high satisfaction levels.
Supervised and coached team members at Accedo SAS, tracking KPIs and ensuring compliance to improve team performance.
Provided simultaneous and conference interpretation services, facilitating cross-language communication.
Reviewed credit reports and performed financial analysis, supporting client financial decisions.
Education
Languages
Summary
Dedicated customer service and team management professional experienced in client relations, coaching, and bilingual interpretation. Skilled in KPI tracking, process improvement, and effective communication across diverse teams.
Key Achievements
- Led team at Accedo SAS, focusing on coaching, KPI tracking, and ensuring compliance, contributing to streamlined team operations.
- Managed inbound calls and problem solving at Accedo SAS, enhancing customer satisfaction through effective support.
- Performed bilingual interpretation at Teleperformance SAS, facilitating clear communication in conference settings.
Experience
Customer Service Agent
Inbound call managemente, Problem solving, Customer Service
Team Lead
Coaching y developmente, KPI tracking, Ensuring compliance and team culture
Bilingual Interpreter
Simultaneous interpretation, Comunication between parties, Conference interpretation
Credit Advisor
Financial analysis, Credit report review, 1 on 1 client follow up
Head chef
Menu development, Time managemente, Process Improvement