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Competencies
Demonstrated experience with English Language Teaching.
Demonstrated experience with Curriculum Development.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Finacle Banking Software.
Demonstrated experience with Google Meet.
Education
Languages
Experience
ESL Teacher (ENGLISH LANGUAGE TEACHER)
Educated students in basics of English grammar and conversational speaking., Created and delivered engaging lesson plans to accommodate different learning styles., Developed and taught ESL curriculum to improve students' conversational abilities., Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs., Increased student proficiency in English by creating engaging and interactive classroom activities., Adopted new technologies and online platforms to facilitate student learning., Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students' overall communication skills in English., Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
Online ESL Teacher
Strengthened overall class performance by regularly assessing student progress using both formative and summative assessments to adjust instructional strategies accordingly., Communicated with students using online learning platforms, webcams and headphones., Provided instruction using textbooks, worksheets, games and visuals to help improve reading, writing, speaking and listening skills., Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans., Combined students' personal interests with lesson objectives to create student-specific activities., Improved student communication skills by incorporating interactive group activities and role-playing exercises.
Operations Executive
Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards., Efficiently and effectively identified and solved all problems that impacted direction of business., Used data-driven decision-making techniques to identify areas of improvement within operations processes., Implemented strategic initiatives that resulted in significant improvements in operational performance., Set clear goals to monitor targets and offered real-time input on performance and motivation., Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
Customer Service Manager
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions., Resolved customer complaints while prioritizing customer satisfaction and loyalty., Developed strong relationships with key clients, ensuring their needs were met consistently and promptly., Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner., Took ownership of customer issues and followed problems through to resolution., Reduced customer complaints, proactively addressing issues and implementing effective solutions., Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.