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Omar
Customer service Trainer
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Competencies
Utilized effective communication skills for training, supervision, and quality assurance.
Led and supervised teams in a customer service training environment and quality assurance roles.
Provided customer interaction training and monitored call quality to uphold service standards.
Audited calls and monitored interaction quality to ensure compliance and customer satisfaction.
Managed training schedules, performance follow-ups, and compliance audits efficiently.
Education
Languages
Summary
Experienced professional with a strong background in customer service training, quality assurance, and team supervision across the telecommunications industry.
Key Achievements
- Led new hire training programs at AT&T, focusing on skill development and professional growth.
- Supervised and supported team members’ ongoing development and performance improvement.
- Conducted quality audits of live and recorded calls to ensure compliance and customer service standards.
Experience
Customer service Trainer
6 years of experience in training new hire experts and supervising there development providing constant follow up looking to insure there professional development.
QA Analyst
As a QA my job responsibilities was audit both live and recorded calls looking to insure the quality of each interaction expert have with customers focusing on customer service and following compliance guidelines.