Experienced in medical insurance, patient support, and high-volume customer service, committed to confidentiality and accuracy.
Handled insurance policy details, benefits, claims, and prior authorizations.
Ensured confidentiality and compliance in processing medical records and patient data.
Provided support for healthcare and banking clients, resolving high-complexity issues efficiently.
Expertise in Genesys, Avaya, email, and call management for high-volume, detailed case handling.
Blue Cross Blue Shield of Michigan
Provide detailed information on eligibility, benefits, and claims to U.S. healthcare providers., Process and request prior authorizations for medical services., Handle complex cases requiring deep knowledge of insurance policies and procedures., Ensure full compliance with HIPAA regulations and...
Onecall
Scheduled and coordinated medical appointments for U.S. providers and patients., Reviewed and processed medical records with high accuracy., Managed complex email cases and provider communications., Maintained confidentiality of medical information under HIPAA standards.
Bank Mobile
Provided detailed account balance and transaction support., Investigated and escalated incorrect charges and potential fraud., Handled sensitive banking and financial data securely and accurately.
AT&T El Salvador
Resolved technical issues related to internet, landline, and TV services.
Industrial Engineering
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Ensured precise data entry and processing in healthcare and financial contexts.
Sykes El Salvador
Managed hotel, flight, car rental, and activity reservations for U.S. customers.
