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Omer
CustOmer Service Analyst at AXA Asistencia Colombia S.A.S
Video resume
Contact
Competencies
Expertise in handling client inquiries, managing claims, and ensuring positive custOmer experiences.
Skilled in managing documentation, scheduling, and internal process support to optimize office operations.
Effective in coordinating between clients, workshops, and internal teams through verbal and written channels.
Proficient in tracking and resolving service cases using various internal applications.
Summary
Dedicated professional with extensive experience in custOmer service, claims management, and administrative support across insurance and corporate sectors. Skilled in process optimization and client communication.
Key Achievements
- Managed and resolved auto insurance claims, improving custOmer satisfaction and process efficiency.
- Handled multiple internal applications (Sipo, Audatex, Athento, Sise) to streamline case management.
- Coordinated with workshops and custOmers, ensuring timely follow-up on repairs and complaints.
- Provided comprehensive administrative support across multiple roles, enhancing operational workflows.
Experience
Analista de Servicio al Cliente
Atención telefónica y gestión de casos de siniestros de autos.. Manejo de aplicativos internos (Sipo, Audatex, Athento, Sise).. Seguimiento a talleres, repuestos y quejas de clientes.. Análisis de documentación y respuesta a solicitudes.
Asistente Administrativa
Soporte en gestión documental y atención al cliente.. Apoyo en procesos internos administrativos.
Recepcionista – Secretaria
Manejo de agenda y llamadas.. Organización de archivos y soporte administrativo.
Call Center – Ventas y Mensajería
Gestión de ventas telefónicas y soporte a clientes.
Auxiliar Administrativa
Apoyo en procesos administrativos y control de documentos.
Skills
Video Transcript
Operations Manager
Hi, my name is Omar Robli. I'm the general manager and senior vice president of operations for Casvid. I'm originally from New Haven, Connecticut, but now reside in sunny Phoenix, Arizona. I've been an operations manager for multiple industries, from marketing, the software design. But I'm happy to be part of the Casvid team. If you need anything, please reach out.