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Oriana Belen Rodriguez Lima's avatar
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Oriana Belen Rodriguez Lima

Lima, Lima Province, Peru

Customer Service Specialist with 5+ years in healthcare and tech support

  • Resolved customer issues through phone and chat, ensuring high satisfaction.
  • Facilitated accurate medical communication between providers and patients in diverse languages.
  • Maintained professionalism and composure in complex customer interactions.
Customer Communication
Expert
Delivered clear and empathetic communication to resolve customer issues and facilitate medical communication.
Multilingual Interpretation
Intermediate
Facilitated understanding between healthcare providers and patients speaking different languages.
Problem Solving
Advanced
Handled complex customer and medical scenarios effectively and efficiently.
Collaboration & Teamwork
Advanced
Worked seamlessly with team members to meet performance metrics and improve service quality.
Technical Skills
Intermediate
Proficient in Office package applications to support daily operational tasks.

Languages

English
Advanced & Fluent
Spanish
Native
See Full Skillset on CazVid
January 2023 - October 2023
Customer service specialist
Teleperformance
Resolving customer issues through effective communication via phone and chat., Empathizing and understanding customer needs to provide timely solutions., Navigating complex situations while maintaining composure to ensure customer satisfaction., Multitasking and meeting performance metrics to contribute to positive customer experiences.
May 2024
Medical interpreter
Voyce
Facilitating communication between healthcare providers and patients who speak different languages., Ensuring accurate transmission of medical information, including symptoms, diagnosis, treatment options, and follow-up instructions., Maintaining confidentiality and impartiality.
View Complete Work History
🎓
Universidad Científica del Sur
Medicine
Completed 2028
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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