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Customer Service Advisor at Webhelp
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Competencies
Proficient in using CRM tools like Zendesk and Salesforce to enhance customer interactions.
Skilled in utilizing Microsoft Excel, SQL, and Power BI for data tracking and reporting.
Experienced in moderating content to ensure compliance with strict policies.
Expert in managing customer service operations to boost satisfaction and efficiency.
Adept at tracking and reporting key performance indicators to improve service quality.
Education
Languages
Summary
Dynamic professional with experience in customer service and content moderation, dedicated to enhancing customer satisfaction and ensuring compliance.
Key Achievements
- Improved customer satisfaction (CSAT) by up to 10%.
- Reduced Average Handle Time (AHT) by up to 10%.
- Managed high-volume customer interactions while ensuring compliance.
- Moderated digital content to maintain global standards.
- Applied analytical skills to identify and rectify non-compliant content.
Experience
CUSTOMER SERVICE ADVISOR
Improved customer satisfaction (CSAT) and reduced Average Handle Time (AHT) by up to 10%.. Managed high-volume interactions while maintaining quality and compliance standards.. Used CRM tools to optimize customer data and workflows.
CONTENT MODERATOR
Moderated high volumes of digital content under strict policies.. Applied analytical thinking to identify non-compliant content and ensured consistency across global moderation standards.