Dedicated Data Analyst with 5 years of experience in analyzing complex datasets, creating compelling visualizations, and delivering actionable insights. Proven ability to automate reporting processes and enhance decision-making capabilities.
Utilized SQL and Python to extract, analyze, and interpret large datasets for business insights.
Designed dashboards and reports in Tableau and Power BI to communicate key metrics effectively.
Prepared detailed reports and documentation to facilitate understanding among non-technical stakeholders.
Worked closely with cross-functional teams to identify data needs and deliver tailored solutions.
CarLaw Firm (USA)
Handle inbound/outbound calls to qualify leads and capture key client details., Schedule appointments, confirm next steps, and maintain consistent follow-ups., Document timelines/issues with high accuracy and ensure smooth handoffs to internal teams., Communicate professionally with U.S. clients, managing expectations and guiding the process.
ibex
Led agents in a KPI-driven operation (quality, coaching, adherence, attendance)., Managed escalations, improved team consistency, and supported daily reporting., Drove performance through feedback, QA mindset, and process discipline.
ibex
Resolved customer issues via phone/chat using strong de-escalation and resolution skills., Followed strict workflows and documentation standards in a fast-paced environment.
Concentrix
Supported sales conversations through needs analysis and objection handling., Recommended plans/solutions aligned to customer needs in a sales environment.
Systems Engineering
High School Diploma
Academia Europea
Delivered structured English lessons and guided students through measurable progress., Strengthened coaching and communication skills for high-trust conversations.