Dedicated project management professional with extensive experience leading cross-functional teams and delivering complex IT projects successfully.
Oversaw project lifecycle, scope, schedules, and team coordination in diverse IT projects.
Implemented Agile practices to improve team productivity and project flexibility.
Facilitated effective communication between clients, team members, and management.
Identified potential project risks and developed mitigation strategies.
Hotel Double tree Hilton
Realizaba recorridos continuos por todo el hotel para supervisar y asistir al personal de mantenimiento., Identificar y abordar problemas de infraestructura., Coordinar con el equipo de mantenimiento para asegurar la pronta solución de incidencias., Garantizar que las instalaciones se mantuvieran en óptimas condiciones para los huéspedes.
Crave Burger Restaurant
Recibir a los clientes., Gestionar la reserva y asignar mesas según la disponibilidad., Coordinar con el personal de restaurante para asegurar una experiencia fluida y satisfactoria para los comensales., Resolver cualquier inquietud o problema., Garantizar un ambiente acogedor y organizado en el área de recepción.
TTEC Bogotá Verizon
Dynamic and results-driven agent in customer service and sales., Specializing in building strong client relationships, meeting sales targets, and providing exceptional customer experiences., Skilled in communication, problem-solving, and product knowledge to drive customer satisfaction and business growth.
Bachiller Académico
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Prepared comprehensive project documentation and reports for technical teams.