Oscar - Customer Service Specialist with 5+ years in retail and tech support

Handled customer inquiries, technical support, and escalations across automotive, retail, and gaming industries.

Guided customers through technical issues and troubleshooting steps via various communication channels.

Effectively communicated product information, troubleshooting instructions, and support updates to diverse customer bases.

Tracked orders, coordinated deliveries, and addressed delays to optimize the support and delivery process.

Answer customer inquiries, resolve issues, and finalize auto parts sales via phone, chat, and email, ensuring high levels of customer satisfaction., Search for and identify auto parts based on vehicle make, model, and year, offering personalized recommendations for customers., Assist customers with...

As the customer's first point of contact, I handled an array of calls, chats, and emails, with a focus on first-call resolution., Suggested services to customers, such as upgrades to their purchase, and assisted customers with online buying., Assisted customers with order processing,...

Assisted customers with placing orders, tracking shipments, handling returns, and resolving warranty issues., Walked customers through a sequence of technical troubleshooting steps via phone, email, or chat, providing clear and effective guidance., De-escalated customer concerns by listening...