Oscar - Software QA Specialist with 5 years in tech and customer support

Barranquilla, Atlántico, Colombiaen

Ensured overall quality of software changes through detailed test plans and regression testing, preventing potential issues before deployment.

Collaborated with development teams and participated in UAT, validating project readiness for production releases.

Contact via CazVid

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Summary

Experienced software quality assurance professional with a strong background in testing, UAT, and customer support. Proficient in project management tools and database management, committed to delivering high-quality software and excellent client service.

Key Achievements

Provided high-level customer support across two companies, utilizing CRM tools to enhance service delivery and resolution efficiency.

Skills

Software Quality AssuranceExpert

Developed test plans, designed test cases, and executed regression and UAT to ensure software quality and functionality.

Database ManagementIntermediate

Applied SQL knowledge to validate data integrity and support testing activities.

Project Management ToolsAdvanced

Utilized Jira and Slack for task tracking, collaboration, and project coordination within software development teams.

Customer ServiceAdvanced

Delivered customer support via CRM software, ensuring satisfaction and efficient resolution of issues.

Languages

English

Experience

Software Quality Assurance Specialist

Allied Global

February 2025 - Present

Ensure overall quality and functionality of all changes, fixes, and enhancements before production release, Create detailed test plans and specific test cases based on the scope of each update, Execute test cases and perform regression testing to ensure existing functionalities remain unaffected,...

Customer Service Representative

Allied Global

September 2024 - February 2025

Provided excellent customer support, ensuring customer satisfaction and problem resolution, Utilized CRM software to track customer interactions and improve service delivery, Worked collaboratively with cross-functional teams to enhance service efficiency, Adapted to new challenges quickly and...