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Team Manager with 8+ years in customer service and sales
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Competencies
Provided support, retention, and sales services to clients across various roles.
Managed and trained teams in call centers, landscaping, and sales environments.
Conducted sales of software licenses, satellite TV, and internet services, and generated leads.
Proficient in Microsoft Office Suite and technical support activities.
Created reports, organized client information, and coordinated schedules.
Education
Languages
Summary
Experienced in team management, sales, and customer service across multiple industries with a focus on client satisfaction and team development.
Key Achievements
- Managed a team of 15 agents, overseeing daily operations and performance metrics.
- Led sales initiatives including Microsoft licenses and satellite services, generating client leads.
- Coached and supported agents to meet and exceed performance goals in customer relations and sales.
Experience
Team Manager
Manage 15 agents and assist them with day-to-day task, Run reports to assure metrics are followed by agents assigned, Educate agents on proper procedure to assure work is done correctly, Provide PIP or growth plan to ensure success, Calibrate with OM, PM, Directors and client on a weekly meeting
Lawn Care Foreman
Assist clients in a fast-paced commercial and residential environment, Organize client’s orders and prepare schedule with products use, Drive all type of equipment and vehicles with team members, Manage group of 8-10 groundsman
Account Sales Manager
Sale Microsoft Licenses to Caribbean market, Organize client’s info and create a case., Follow up and prepare meetings with companies executive., Generate Lead for next day's work
Account Sales Associate
Sale commercial cable and internet. (Direct TV and AT&T), Organize client’s info and create a case., Follow up and prepare client call logs., Generate Lead for next day's work
Team Lead
Assist phone agents meet account projected metric goals. (AHT, ACW, etc.), Fix, by phone, anything that may have been unusable. (tech support), Retain customers from cancelling service., Sell plans, phones and/or features to customers. (sales), Assist in payment options for customer needs....