Oscar

E-commerce Manager & Customer Service Specialist with 8+ years in online retail

Video resume

Bachelor in English Teaching

4 years of experience on the e-commerce business. Manager of professional selling accounts on Amazon, E-bay, Walmart Market Place. 8 years of experience as customer service representative in the English language, for American customers. Quality Assurance Analyst. Trainer.

Contact

Bucaramanga, Santander, Colombia

Open to remote

Available on CazVid

Contact via CazVid

Competencies

E-commerce Account ManagementIntermediate

Managed and optimized seller accounts on major online marketplaces, focusing on sales performance and account health.

Customer ServiceAdvanced

Provided high-quality English-language support to American customers, handling inquiries and resolving issues efficiently.

Quality AssuranceIntermediate

Conducted quality checks and compliance assessments to ensure service standards in customer interactions.

Training & DevelopmentBeginner

Designed and delivered training sessions related to e-commerce and customer service processes.

Summary

Experienced in managing online marketplace accounts and providing English-language customer support, with a focus on quality assurance and team training.

Key Achievements

Managed professional selling accounts on Amazon, Walmart Marketplace, and eBay for four years.
Provided English-language customer service for American clients for nearly a decade.
Held roles including Quality Assurance Analyst and Trainer, demonstrating role progression and skill diversification.

Skills

E-commerce Account ManagementCustomer ServiceQuality AssuranceTraining & Development

Published on CazVid - Jul 3, 2025

Contact Oscar