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Logistics and Customer Support Specialist with 10+ years of service delivery
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Competencies
Coordinated load tracking and delivery processes, ensuring product integrity and customer reliability
Provided technical assistance and resolved customer issues in a telecommunications environment
Handled customer inquiries, support, and upselling in support centers and dining settings
Monitored team calls, supported new hires, and took on floor leadership responsibilities
Ensured positive dining experiences through order taking and beverage service
Education
Languages
Summary
Experienced in logistics coordination, technical support, customer service, and team assistance with a track record of reliable service delivery.
Key Achievements
- Managed critical loads at LEAN STAFFING SOLUTIONS, ensuring timely delivery and customer satisfaction
- Developed technical support and sales skills at ASURION, supporting wireless telecommunications customers
- Led team compliance and upselling strategies at SITEL DE COLOMBIA S.A., improving operational efficiency
Experience
Logistic Coordinator
Track critical loads from specific customers, Ensure no issues with the drivers or the load, Make sure the product arrives in perfect conditions, Provide the best tracking service possible, Bring new customers to rely on the company
Developed skills on technical support and sales for a wireless telecommunication company, Received inbound calls to resolve customer concerns, Ensured customers received the service they were paying for, Complied with metrics established by the company, Provided support to new employees
Technical Support and Cross Sales Agent
Handled technical support, Offered upgrades and upsells to customers, Developed management duties helping new hires, Monitored team’s calls and compliance with KPIs
Ensured customers had the best dining experience, Took orders and served drinks, Worked as a barman
Customer Service, Collections Agent and Floor Support
Handled inbound and outbound collection calls for Macy's credit card, Provided floor support to new hires, Took over Team Leader duties
Ensured customers had the best dining experience, Took orders and served drinks