Experienced in logistics coordination, technical support, customer service, and team assistance with a track record of reliable service delivery.
Coordinated load tracking and delivery processes, ensuring product integrity and customer reliability
Provided technical assistance and resolved customer issues in a telecommunications environment
Handled customer inquiries, support, and upselling in support centers and dining settings
Monitored team calls, supported new hires, and took on floor leadership responsibilities
LEAN STAFFING SOLUTIONS
Track critical loads from specific customers, Ensure no issues with the drivers or the load, Make sure the product arrives in perfect conditions, Provide the best tracking service possible, Bring new customers to rely on the company
ASURION
Developed skills on technical support and sales for a wireless telecommunication company, Received inbound calls to resolve customer concerns, Ensured customers received the service they were paying for, Complied with metrics established by the company, Provided support to new employees
SITEL DE COLOMBIA S.A.
Handled technical support, Offered upgrades and upsells to customers, Developed management duties helping new hires, Monitored team’s calls and compliance with KPIs
DONERAKI, MEXICAN RESTAURANT AND BAR
Ensured customers had the best dining experience, Took orders and served drinks, Worked as a barman
High School
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CONVERGYS CALL CENTER
Handled inbound and outbound collection calls for Macy's credit card, Provided floor support to new hires, Took over Team Leader duties
THE UPPER CRUST RESTAURANT
Ensured customers had the best dining experience, Took orders and served drinks
